What is a home warranty?
A home warranty from Sonoran Home Protection protects homeowners from the inevitable costly repairs of household appliances, heating, cooling, and electrical systems. A Sonoran Home Protection home warranty provides homeowners peace of mind knowing their greatest investment is protected.

Why do I need a home warranty?
Home warranties cover the cost of parts and labor to repair your home appliances and utility systems. As home repair costs continue to rise, a home warranty from Sonoran Home Protection provides protection from these unexpected home repair bills. Sonoran Home Protection offers complete home warranty policies covering all utility systems, individual appliances and much more. Sonoran Home Protection has Warranties to fit every homeowner's needs.

How does a Sonoran Home Protection Warranty work?
Coverage goes into effect 30 days after you purchase your Sonoran Home Protection policy. If you a have problem with a covered item, call our toll free customer support line (1-866-710-3700), which is available 24 hours a day, 365 days a year. We will arrange for the repair or replacement of your covered appliances or utility systems.

• Only new parts and components are used for all repairs.
• Sonoran Home Protection will replace the item if repair cannot be made in a timely or cost-effective manner.
• One call takes care of all your service needs.
• No more time spent searching for affordable, trustworthy service providers.
• Holiday and weekend service is available for emergency situations.

• 60-day guarantee on all parts and labor.
• Quick service response and flexible repair scheduling.

• Sonoran Home Protection has assembled a network of the most reputable service providers in your area for all your repair needs.
• Sonoran Home Protection's service and repair technicians are pre-screened and guaranteed to be qualified for the job.

How do I know I will be taken care of?
Our courteous customer service representatives are available around the clock, including weekends and holidays, to assist you in purchasing a policy or dispatching repair service.

Are there any hidden costs?
No, all you pay is a annual premium to start your coverage and a service fee ($50, $100 or $500 depending on the warranty plan) for each dispatched service call. It's that simple. See contract for additional details.

Aren't I already covered by my homeowner's insurance?
Homeowner's insurance usually does not provide coverage for utility system or appliance breakdowns due to normal wear and tear. A home warranty policy is a excellent complement to your homeowner's policy, ensuring all of your major systems and appliances are covered.

Is there a limit to the number or cost of claims I can file?
Certain claims may have a monetary limit, but there is no limit to the number of claims that can be filed. See contract for details.

How do Sonoran Home Protection's prices compare?
Sonoran Home Protection is unique in that we offer One Warranty Plan that covers all basic home warranty items plus any items that are normally optional upgrades with other warranty companies.

What does each Warranty cover?
See our Home Warranty Info page. Click Here.

What doesn't the Warranty cover?
See our Home Warranty Info page. Click Here.

Who can buy a Sonoran Home Protection Warranty?
Our Warranties are available to owners and landlords of single family homes, town homes, condominiums and mobile homes. There is no limit to the age of eligible homes. Apartments are not eligible for package plans.

How do I know repairs will be done right?
Sonoran Home Protection has assembled a network of the most reputable service providers in your area for all your repair needs. All of Sonoran Home Protection's service and repair technicians are pre-screened and guaranteed to be qualified for the job. Sonoran Home Protection also guarantees new parts and components will be installed on all repair service calls. In addition, all repairs have a no additional cost, 100% satisfaction guarantee for 60 days after the repair has taken place.

Is coverage through Sonoran Home Protection available everywhere?
Sonoran Home Protection Warranties are currently available only in the Phoenix Metro area (Maricopa & Pinal Counties).

What happens when a covered system or appliance breaks down?
If the system or appliance is covered under your Sonoran Home Protection warranty plan, we will fix the item or replace it. Sonoran Home Protection has assembled a network of the most reputable service providers in your area for all your repair needs. All of Sonoran Home Protection's service and repair technicians are pre-screened and guaranteed to be qualified for the job. Sonoran Home Protection also guarantees new parts and components will be installed on all repair service calls. In addition, all repairs have a no additional cost, 100% satisfaction guarantee for 60 days after the repair has taken place.

Is Sonoran Home Protection's web site secure?
Yes, Sonoran Home Protection uses the highest industry standard form of personal information security and encryption for all of our credit card transactions. Sonoran Home Protection will never sell or share customer information.

What service fees are involved and how are they applied?
Each dispatched service call requires a service fee ($50, $100 or $500 depending on the warranty plan) be paid to the service provider. The service fee is applied to the service provider's drive time, arrival fees, and diagnostics of the problem.

Is there a inspection required?
No. However, all items must be in working order before the policy can start. Sonoran Home Protection does perform a brief warranty pre-inspection for our Smart Seller Listing Coverage (see contract for details)

What forms of payment do you accept?
We accept Visa, Mastercard, personal checks, and money orders. Other common forms of payment include rolling the policy premium into a new or re-financed home mortgage, or paying the premium with the proceeds of a home's sale (when purchasing a home warranty to help sell your home).

How does the replacement program work?
If a covered item cannot be repaired in a cost-effective or timely manner, Sonoran Home Protection will replace the item with a equally valued item or a cash disbursement for the fair market value. See contract terms and conditions for more details.

What do I pay when my product gets replaced?
You pay the normal service call fee ($50, $100 or $500 depending on the warranty plan).
That's it.

Some of my systems and appliances are over 10 years old. Will they be covered?
No matter how old they are, your utility systems and appliances are eligible for coverage as long as they are in working order when your policy begins.

How can I renew my home warranty policy?
Your coverage is renewable at your option. Near the end of your coverage period, you will receive a renewal notice to make the process easy for you..

What happens if I sell my home during the warranty period?
Your policy can easily be transferred to the new homeowner. This can be a significant bonus for a potential buyer, and is a powerful tool to help you sell your home faster and for more money. See the terms and conditions of the contract for more information.