The following will provide answers to general questions about Sonoran Home Protection’s home warranty protection, how to order a contract, and how to file claims:

Definition Of A Home Warranty:
Home Warranties (a.k.a.: Home/Residential Service Contracts or Home Protection Plans) provide repair or replacement service for Appliances, Heating or Cooling systems, Plumbing, Electrical, Pool/Spa, Roof Repair, Garage Door Openers, Water Heaters, Ceiling Fans, and more that fail due to normal usage. SHP’s home warranty coverage is available in increments of 1, 2 or 3 years and in most cases the policy is renewable. Please note: Home warranties are a contract, terms and conditions apply.

Why Should All Homeowners Have A Home Warranty?
When your utility systems or appliances fail, a home warranty will protect the Homeowner from exorbitant, unplanned repair costs. Examples or typical home repair costs are as follows:

It’s not a matter of “if” you are going to need home repairs . . . it’s “when”!

General Overview Of How Home Warranties Work:
At the first sign a repair is required on a covered item, the homeowner is to call the toll free service number: 866-710-3700 to request repair service. Operators are available 24/7/365.
The warranty company will then dispatch a qualified contractor. This contractor will contact the homeowner to schedule the appointment to make the repair.
All dispatched calls require a Service Fee to be paid.
All repairs made by the warranty company are guaranteed for 60 days.

Benefits Of Having A Home Warranty For Home Buyers:
Enjoy peace of mind knowing all your utility systems, appliances, and more in your home are covered.
Minimize the inconvenience and cost of unexpected home repairs.
Quick service response and repair scheduling.
No more time spent searching for affordable, trustworthy contractors.
Every contractor is prescreened and is qualified to make all required repairs.
Around the clock customer support.

Benefits Of Having A Home Warranty For Home Sellers*:
FREE coverage for up to 180 days during the listing period*.
Sell your house faster and at higher price.
Prevent post-sale disputes related to utility systems and appliances.
See benefits for Home Buyers.
Please note: By electing to take advantage of the FREE Sellers coverage, you are agreeing to purchase an SHP home warranty at the close of escrow. If you home does not sale, the policy will expire. Prior to the policy expiration, you will be given the opportunity to purchase the policy.
* = See contract for details

Choosing The Right Coverage:
First, SHP recommends that you download the brochure from the home warranty page on the website. We want all customers to spend some time reviewing all of the comprehensive contracts we offer to make sure you are getting the coverage that best matches your needs. We understand that not all homes are the same. Therefore, we have made it possible to customize a contract to meet every homeowners specific needs.
On the back cover of the brochure (or page 4 of the pdf) there is a list of 4 available policies to choose from, as well as 13 possible upgrades. Please note the prices of each plan at the upper right.
If an upgrade item is listed in the plan you select, you do not need to upgrade your plan to include it. Example: The Guardian plan includes the clothes washer, dryer and refrigerator, etc.
SHP Strongly recommends the Platinum Protection Upgrade. See the inside cover of the brochure (or page 2 of the pdf) for details.
If ordering on the website, just follow the prompts on the screen and complete all required fields.
If completing the back cover of the brochure, Select the plan you would like, then select desired upgrades, then indicate the number years of coverage you would like. Please note the bonus months of coverage by selecting multiple years of coverage. Purchasing multiple years of coverage also protects homeowners from price increases.
Complete the homeowner name and address of the property covered by the contract.
The start date is typically the close of escrow date or the listing date for free sellers coverage.
Indicate the method of payment.
If in a real estate transaction it is required to provide Title Company and Agent information.
Make sure to complete the alternate mailing information if applicable.
Fax the order form to 480-649-0961 or you can call 866-710-3700 to place the order.
Keep the brochure and order form for your records.
When SHP has processed the order, and order confirmation letter will be provided.
When the contract has been paid for you will receive a copy of the order confirmation and a contract booklet in the mail, typically within 7 to 10 days from the date of payment.

What Is Not Covered By Home Warranties And Homeowner Obligations:
The terms and conditions of the contract are listed in the brochure. Please note that under each covered item, there are covered and not covered items. If you have questions, please call toll free 866-710-3700. Please spend the time to review the contract.
The homeowner is required to comply with the manufactures routine or preventative maintenance guidelines for all covered items. If you have questions, or if you need a referral to a contractor to perform the service, please call SHP at 866-710-3700, or contact the manufacture of the item in question.
Home Warranties do not cover damage from storms. You will need to contract your Homeowner Insurance if this occurs.
To be eligible for warranty coverage, all covered items must be in “safe and correct” working order when the policy starts. Pre-existing conditions and improperly installed items will not be covered. Normal usage must also be demonstrated.
Home Warranties do not compensate for consequential damage or loss. Example: If you had a flood in your home, the warranty company will repair the leak. However, you would need to contact your homeowners insurance to replace the flooring, furniture, cabinets, etc, that were damaged as result of the flood.

Please see the contract for details to determine limits of liability.

What is a home warranty?
A home warranty from Sonoran Home Protection protects homeowners from the inevitable costly repairs of household appliances, heating, cooling, and electrical systems. A Sonoran Home Protection home warranty provides homeowners peace of mind knowing their greatest investment is protected.

Why do I need a home warranty?
Home warranties cover the cost of parts and labor to repair your home appliances and utility systems. As home repair costs continue to rise, a home warranty from Sonoran Home Protection provides protection from these unexpected home repair bills. Sonoran Home Protection offers complete home warranty policies covering all utility systems, individual appliances and much more. Sonoran Home Protection has Warranties to fit every homeowner's needs.

How does a Sonoran Home Protection Warranty work?
Coverage goes into effect 30 days after you purchase your Sonoran Home Protection policy. If you a have problem with a covered item, call our toll free customer support line (1-888-877-3433), which is available 24 hours a day, 365 days a year. We will arrange for the repair or replacement of your covered appliances or utility systems.

• Only new parts and components are used for all repairs.
• Sonoran Home Protection will replace the item if repair cannot be made in a timely or cost-effective manner.
• One call takes care of all your service needs.
• No more time spent searching for affordable, trustworthy service providers.
• Holiday and weekend service is available for emergency situations.

• 60-day guarantee on all parts and labor.
• Quick service response and flexible repair scheduling.

• Sonoran Home Protection has assembled a network of the most reputable service providers in your area for all your repair needs.
• Sonoran Home Protection's service and repair technicians are pre-screened and guaranteed to be qualified for the job.

How do I know I will be taken care of?
Our courteous customer service representatives are available around the clock, including weekends and holidays, to assist you in purchasing a policy or dispatching repair service.

Are there any hidden costs?
No, all you pay is a annual premium to start your coverage and a service fee ($50, $100 or $500 depending on the warranty plan) for each dispatched service call. It's that simple. See contract for additional details.

Aren't I already covered by my homeowner's insurance?
Homeowner's insurance usually does not provide coverage for utility system or appliance breakdowns due to normal wear and tear. A home warranty policy is a excellent complement to your homeowner's policy, ensuring all of your major systems and appliances are covered.

Is there a limit to the number or cost of claims I can file?
Certain claims may have a monetary limit, but there is no limit to the number of claims that can be filed. See contract for details.

How do Sonoran Home Protection's prices compare?
Sonoran Home Protection is unique in that we offer One Warranty Plan that covers all basic home warranty items plus any items that are normally optional upgrades with other warranty companies.

What does each Warranty cover?
See our Home Warranty Info page. Click Here.

What doesn't the Warranty cover?
See our Home Warranty Info page. Click Here.

Who can buy a Sonoran Home Protection Warranty?
Our Warranties are available to owners and landlords of single family homes, town homes, condominiums and mobile homes. There is no limit to the age of eligible homes. Apartments are not eligible for package plans.

How do I know repairs will be done right?
Sonoran Home Protection has assembled a network of the most reputable service providers in your area for all your repair needs. All of Sonoran Home Protection's service and repair technicians are pre-screened and guaranteed to be qualified for the job. Sonoran Home Protection also guarantees new parts and components will be installed on all repair service calls. In addition, all repairs have a no additional cost, 100% satisfaction guarantee for 60 days after the repair has taken place.

Is coverage through Sonoran Home Protection available everywhere?
Sonoran Home Protection Warranties are currently available in Arizona and Nevada.

What happens when a covered system or appliance breaks down?
If the system or appliance is covered under your Sonoran Home Protection warranty plan, we will fix the item or replace it. Sonoran Home Protection has assembled a network of the most reputable service providers in your area for all your repair needs. All of Sonoran Home Protection's service and repair technicians are pre-screened and guaranteed to be qualified for the job. Sonoran Home Protection also guarantees new parts and components will be installed on all repair service calls. In addition, all repairs have a no additional cost, 100% satisfaction guarantee for 60 days after the repair has taken place.

Is Sonoran Home Protection's web site secure?
Yes, Sonoran Home Protection uses the highest industry standard form of personal information security and encryption for all of our credit card transactions. Sonoran Home Protection will never sell or share customer information.

What service fees are involved and how are they applied?
Each dispatched service call requires a service fee ($50, $100 or $500 depending on the warranty plan) be paid to the service provider. The service fee is applied to the service provider's drive time, arrival fees, and diagnostics of the problem.

Is there a inspection required?
No. However, all items must be in working order before the policy can start. Sonoran Home Protection does perform a brief warranty pre-inspection for our Smart Seller Listing Coverage (see contract for details)

What forms of payment do you accept?
We accept Visa, Mastercard, personal checks, and money orders. Other common forms of payment include rolling the policy premium into a new or re-financed home mortgage, or paying the premium with the proceeds of a home's sale (when purchasing a home warranty to help sell your home).

How does the replacement program work?
If a covered item cannot be repaired in a cost-effective or timely manner, Sonoran Home Protection will replace the item with a equally valued item or a cash disbursement for the fair market value. See contract terms and conditions for more details.

What do I pay when my product gets replaced?
You pay the normal service call fee ($50, $100 or $500 depending on the warranty plan).
That's it.

Some of my systems and appliances are over 10 years old. Will they be covered?
No matter how old they are, your utility systems and appliances are eligible for coverage as long as they are in working order when your policy begins.

How can I renew my home warranty policy?
Your coverage is renewable at your option. Near the end of your coverage period, you will receive a renewal notice to make the process easy for you..

What happens if I sell my home during the warranty period?
Your policy can easily be transferred to the new homeowner. This can be a significant bonus for a potential buyer, and is a powerful tool to help you sell your home faster and for more money. See the terms and conditions of the contract for more information.